Thermapulse Relief Wrap

Item not Working

I’m writing about my order #28095623. I bought the two wraps one for my daughter and the other for myself. While mine has had no issues, my daughter's wrap has quit working after two weeks. This is unacceptable. Is there any place to return the product?

I used this item once and the second time tried to use it all I got was the red light. What a piece of crap.

Really?

Bought this because I have severe upper back/neck pain. Worked great 4 or 5 times, went to use it today, got a red light of death. Will NEVER buy another product from this company again. If my life depends upon it, I guess I'll die first.

Thermapulse Relief Wrap Ultra

Worked fine for several months with sporadic usage then suddenly flashing red light and nothing. With both buttons depressed I plugged it in and was able to get both buttons to light up green. The vibration item worked but not the heating pad. Company will offer to reduce another purchase instead of giving a refund so save your money and purchase time tested brand name heating pads. Made in USA if possible!

Red Blinking Light!

Same as everyone else. Used for 2 weeks. Tried every trick everyone else suggested. So sad because it worked great in the beginning.

How can I return this product?

HORRIBLE PRODUCT

My husband bought me one for Christmas. Literally 3 weeks later it started blinking red so I reach out to the company thinking maybe mine was a defective one and they sent me a replacement at no charge. Which was nice, until literally 3 weeks later again! Blink light and now not working at all. He bought it from Bed Bath and Beyond for almost $70! For that much money this thing should last years NOT weeks..!

Blinking Red Light

I owned this for about 1 month, now "Blinking Red Light". Rather pricey to be so crappy.

Thermopulse Relief Wrap

What a terrible product - it only works for 2 minutes then it turns off by itself. I returned the first one and am on the 2nd but it turned itself off after 3 minutes. Isn't it possible for it to work as a common heating pad? I guess I'll just buy a regular heating pad and deal with it.

DO NOT BUY

I bought 4 of these last January. 1 came already not working, sent it back got a new one. Gave 3 away as gifts in December. All 3 quit working. Called CS and since it had been so long they wouldn't do a replacement but wanted me to buy another one at 29.99. ! Why would I pay for another one? I told them I would just put in a review and eat the Approx 100.00 I paid for them. Oh yeah, the only one that is still working isn't even mine!

Magnets in Relief Wrap

Are the only magnets in the wrap in the closure.

My pad stopped working after the 2nd time I used it. Blinking friggin red lights. Soooo I tried the standard unplug for 30 second trick and nadaaaa. I then went to the unzip cover and unplug the plug that goes into the electric pad trick. Still nadaaaa. Tried this 3 times and still the blinking red light. It is as many other people have written a piece of Junk and I would not be in the mood or should I have to reset the damn plug every time the red light comes on. Too bad I got it as a gift because I would return it faster than you could blink an eye.

Junk Product

Used 3 times, now the heat does not come on. Obviously, the product is no good. There should be some intervention by the government. Of course, it is made in China!

Rotten, Rotten, Rotten!

My wrap was a Christmas gift from a dear friend to help with scoliosis in my spine. I didn't keep the box, either. Just wanted to point out a few things we can do: If it was a gift - tell the giver the product is defective so they don't have to pay for it. Go to the BBB website and make a complaint, companies with low rates can't get loans or investors. File a complaint with the Attorney General of your state; they can file a class action suit against the company. P.S. Ontel distributes wrap; probably made in China.

Blinking Red Light Of Death

I'm so angry!!!
This piece of junk worked great for a week.
$45 for one week and then the blinking red light came on. I've unplugged the inner plug snd placed it back in SEVERAL times. It still doesn't work.
I can't return it because I don't have the box.
BUYER BEWARE

Worst Product

If this wasn't a gift I would have returned it the first week. Blinking red light will not turn off. Have to go through the whole routine and that does not resolve the issue half the time. Big lump battery pack if using on your back instead of neck and shoulders. This was an expensive purchase for my friend thinking I'd love it. Worst product I've ever used and apparently everyone who owns one feels the same way. Needs to be off the market

Safe to use if I Have a Pacemaker?

I want to make sure it won't interfere with my pacemaker.

Unplug the Inside Plug and Then Plug it Back in.

Unplug it from the pad on the inside and then plug it back in. Unzip the material pad cover on the side. Inside, the plug is attached to the pad. There is a little white plastic pin that looks like a bump on the cover of the plug. It comes out. I didn't know that and just tugged hard to Separate the white cover in order to get the plug out. The little white pin went flying and then it all became easy. I unplugged it. I plugged it back in. I zipped up the zipper and plugged the other plug back into the wall. It works beautifully.

DO NOT BUY

Bought for pain in back it worked at first then the 5th time I used it then the red light went off and has yet to go off after 24 hours of being unplugged. Total waste of money and a sham.

Red Blinking Light Resolution

I've had my Thermapulse heating pad for almost a year and used it several times before the "red light of doom" started blinking. If this happens, all you need to do is unplug the cord from the heating pad. Once you plug the cord back in, it should work! It does for me at least. Hope this helps!

What rip off worked for a month that done me won’t buy on line again.

Not Forth a Penny !

When I got my Relief Wrap I didn't need it so I put it up. Only to find out it won't even turn on . The thermostat keeps blinking red! Its not cheap and so far no one has told me how to get a replacement or money back.

Do not buy this product! I am on my third relief wrap and each one gives me the blinking red light of death! I have yet to use one of these pads more than 3 times before it breaks permanently! This thing is a scam!

They Are a Rop Off, Never Shipped it to Me

I bought it from a ad on TV and they took the money out of my account but never sent the item. I have been waiting over 7 weeks now for it, would like a way to call them but I can't get the number. From what I seen of numbers on here they are disconnected and you can't get them. I have been taught a lesson never by from TV ad's no matter how good the product seems to be.

Flashing Red Light

Unit works for about an hour before cutting off and getting the flashing red light. Push for restart and comes on again for another hour. Vibrates only at two top locations. Fortunately where I need it most at my neck. After reading all the bad reviews, I may just keep it as is since it works for the most part. Do not know if it will in the future. A crap shoot.

Don't Waste Your Money

I got the red blinking light within 24 hours, piece of junk. The actual customer service number is 800-680-7820, they apologized profusely told me to return to walmart where I purchased it and theirs are all on back order, save your money, this is junk

Michele.

Bad Product

Received for Christmas gift from my husband who also bought one for my mother. Mine never worked. Just had a flashing red light. Heat nor massage ever worked. My mother’s worked for a week or so then stopped working as well. Do not buy this!

Thermopylae Heat Wrap

Purchased the wrap yesterday, plugged in and the massager worked but very little heat both settings. I am returning it to Walgreens today.

BUYER BEWARE!

Received as a gift, plugged it in and red heat light flashes. That is the full extent of what this product does. NO heat NO vibrating massage, just a flashing red light.

Heat times out as Safety Feature

Day one excellent. Day two massage worked but no heat. Reading label printed on product mentions heat times out after two hours so unplugged and replugged and now it works.

Worthless

We received the two Thermawraps and neither one works. Many attempts to contact seller was in vain. The company will not respond either by fixing the units we purchased or return our money! That company is a scam!

Dreaded Flashing Red

Died a couple of weeks in.

Doesn't Work for Long

Bought 2 of them both worked for about a week and now the switches don't work. At first you would plug in and the light would blink and the switch wouldn't turn on. So re-plugged in and it worked. This happened for about a week now they don't work at all. What a waste of money. When they did work it was nice.

This Product Needs to be Removed

I have brought 3 of them and none of them work. 2 of them work for about 5 minutes, 1 did not work at all. Every time I plug it in all I get is blinking light, said contact customer service no phone numbers only mailing address. Very unhappy with this.

Worked for 1 Month

I was loving this heat wrap for its size. It was working with no issues for a little over a month. Then I plugged it in today and I got the blinking red light. I had no idea what this meant. I tried multiple outlets, but still got the blinking light. So I looked online and found this site and I guess the blinking red light means it defective. It's very disappointing because it was working before. I've used it at least 10 times this month. The heat was great. But the massage was sub-par. Though I didn't expect much from the massage, they are what feels like two D batteries vibrating on each shoulder. Not very effective.
I bought mine through Amazon. I will try to see if they will accept the return.
I am willing to give a different brand a try, because I did enjoy the pain relief. Sunbeam has an identical product. As a trusted brand, I probably should have gone with them first.

Does Not Work

Flashing red light when plugged in.

I want to know if you have this wrap without the massage? I do not need the massage part but I need the heat I have arthritis. The massage part has a big lump in the shoulder area that is very uncomfortable. The idea is wonderful I love the heat. Please advise. Thank You Barb.

Sorry to Hear That Product is Bad

Thought about buying this for my sister for christmas. Glad I didn't. To all those with problems. Don"t pay the credit card bill for this. Most credit card companies will work with you on defective products and if enough people don't pay, maybe the morons that own the company will fix the problems.

Not as Great as I Expected

Received it as a gift and it was great as a massage but failed to heat up at all. Left it on for an hour and still no heat. Will return it and look for a better buy.

DOESN'T EVEN TURN ON

I bought this as a xmas gift, so disappointed, when it turned off after 1 minute and started blinking red, and doesn't turn on. Just blinks.
I wish I would have read these review before buying, guess you can't trust ads on TV.
How can they manufacture such a defective product. Probably not made in the usa!

Poor Item, Bad out of Box

We bought 2 of these for christmas gifts and both of them are not working right out of the box. that company needs to send out call back slips so these can be returned. They have no quality control and are selling defective products. Would like instructions on how to return these products. Going to be many disputes on credit card purchases from that company. Do not buy this product.

Flashing Red Light

It worked once. All I get now is a flashing red light. ( the error light ).

Not Working Right

I need to talk to someone from customer service. Please have someone call me as I can't find there number anywhere. If you don't care to respond it is up to you, but You will only see bad comments and warnings not to buy it.
Ruthie Erickson.

Not Working out of the Box

My wife was so looking forward to using this product, which she received for her 65th birthday. Took it out of the box, plugged it in, and got a blinking light. Instructions say if light is blinking to call customer service. Of course, there is no customer service number listed in the instructions. I spent extra money to have it shipped within two weeks and called to complain when tracking number didn't work. Spent 45 minutes on hold. Now I guess I'll have to call the number again. How I wish I hadn't bought this lousy product. Don't fall for the same scam I did.

DO NOT BUY ONLINE

DO NOT buy online. You cannot get through to customer service, even holding 30 minutes or more, multiple times per day, but, call the order line and they answer on the first ring! Had my credit card cancel the order and deal with them. Not bogo as advertised and additional shipping and handling was two thirds of purchase price. What a ripoff!

Dont Buy This Crap

Worked for one day. Now lights are blinking. Total crap. Going back to cvs.

Not at All like TV!

It does shut off after about 10 minutes. : - ( The TV shows "circles" vibrating in 2 places on the back ( a total of "4" vibrating circles - two near the shoulders, two more near mid back ) AND 2 more vibrating circles on the front. They lie. Only vibrates in one area and that's near the back shoulders. I'm sorry I purchased it. It would be worth the money had it vibrated in all these areas. Big business, always winning. Shameful.

Wrap is Crap

Was so looking forward to using this for my aches and pains. Plugged it in and it didn't work. Tried in another plug, didn't work. We are senior citizens and money doesn't come easily. What a disappointment! Now we are out all that money and have nothing to show for it.

Bogus cs Phone No

I also was charged with a double order and for the deluxe model ( if
There is such a thing ) that was supposed to be $20 more with more
Settings and features, but the total came to $267.19. ( not 276. ) as i
Wrote in error - still way too much. I got the total only after I submitted.

I spent 3 days trying to get a bogus cs line and writing them an email
Stating I was going to notify my bank. I did this to find out if I had
Been charged, and fortunately, for some reason it did not go through.
I think I had forgotten to put in the expiration date of my charge.

The cs # on the site was 1-844-266-2715 and there was someone
On the other end, but no voice; all I heard was some pop music.
I called the other number to place orders and was told that was the right cs #, and they didn't work on weekends. I placed the order on a sat. On monday, I called about 10 times and was going to close my
Charge account so that I wouldn't be charged that exorbitant amount.

Finally on tues, I received an email telling me to call this no.
Customer care 1-800-304-1781.

She apologized for my trouble but did not answer my question why
The cs line on the on-line site did not work. I know they are selling
Them for different prices on many on-line sites.
The lady I spoke to was very nice and tried to get me to buy the two
With only s&h for second one for $59.99 and $29.99 postage. Seems a lot for postage when other sites are making this offer for $19.99 s&h.

Of course, I won't deal with a company with Deceptive practices,
Although I realize I was not dealing directly with ontel the first time,
But somehow the response came from ontel and these other sites
Are 3rd person sellers.
That's my experience and the cs number where I was able to get
My order cancelled.

Total Scam

I placed this order 11 / 30 / 17, early A.M., and noticed during processing that I had made an error, ( my order was doubled, my mistake ) but there was no place to correct. I tried to call the customer service number with no answer. I then e-mailed them and have, to date received no response. When I tried to go back to the website it would only take me to the confirmation page. I called the number for Ontel as mentioned in other responses and a recording gave me a customer service number 888-904-9090. This number is no longer in service. These people are a bunch of clowns. There must be another way to put a stop to these cheap shenanigans. Anyone out there have any suggestions?

Glad I Read the Reviews

So glad I Decided to check out the reviews before buying this product for my mom for Christmas! I'll keep looking for other ideas.

Relief Wrap

I ordered the Thermapulse Relief Wrap on-line 11 / 22. It was advertised for $59.99 plus $14.99 s&h and an extra one for just the s&h cost of $14.99. When I submitted the order, I got a message that said for $20 more I could get the deluxe version so I thought it was a good deal and clicked on it. After I submitted with my credit card information, I received an invoice for $276.00. I called the cs number on the ad 1-844-662-7215 and all I get is music at the other end of the line. They are not in service on weekends and I was told when I called the other line listed to order that the above is the right number. I wonder where the phone is located as today is Monday and it is 2:30p. M. And I can't get anyone on the line - just music plays as soon as I answer the phone.
I want to cancel this order of course. I think they must be charging me for 4 wraps plus p&h. This sounds like a scam to me as another customer complained elsewhere and he never
Received the merchandise after being charged for it.
Does anyone have the correct customer service number or is there one? Thanks.

Very Disappointed in This Product

Like everyone else, mine will not stay on. The green light will stay on but no heat. Push the red button and it stops working completely. The product is faulty and there is no number listed for customer service! And on top of all of that, I didn’t save my receipt! Very disappointed.

Speak to Customer Representative if Product Works

Would like to speak with a customer representative before I buy this product. So much negative information saying:
Thermapulse Relief Wrap doesn't work!

Info. I have is ontell products corp.
Ontell 21 law dr. #1
Fairfield, nj 07004
973-439-9000
Saw on TV with 800-662-7215 how much is total payment for two on TV review? Thank you.

Completely Useless

The box states "Relief For Shoulders, Neck & Back. " The picture shows heat radiating around the full perimeter of the wrap. I felt no heat at all, even at the higher setting. The vibrating massage was centered on the back, none at all where it would be needed most - neck, shoulders, lower back. I packed it up and took it right back to the store. It was completely useless.

Piece of Garbage

Bought it from Bed, Bath & Beyond. Didn't keep the receipt ( stupid me ). Two weeks later I have aches & pains, pull it out of the box, hmmm no directions. Who needs directions, you just plug it in & press the button.

Nope, that didn't work. Look online for directions, nothing there. Call Thermopulse customer service, they say bring it back to the store. Well no receipt, no return. Ask to send it back & give me a new one. Nope, can't do that, I didn't buy it from them.

So I'm stuck with an expenaive wrap that doesn't do anything. I accept some of this is my problem, I'll save my receipt until I'm sure it works. But basically I got told tough luck. I'll be shopping for a heating pad from anyone except Thermopulse.

AWESOME

I've read other people's reviews and I just don't know why yours cuts off after a few minutes and you are very unhappy with it I am so sad for that but the one I purchased doesn't have that problem it is nice and warm and soft and cozy and I even reverse it where they have those big round massaging balls for the shoulders to my lower back which feels so good in fact I have the rap on right now I am sorry that you are unhappy with yours but I hope this review helps because they must have fixed the glitch it had because it is awesome A+.

Not Working

I have the same issue as everyone else on here and I did find the correct phone number to complain about their product. I suggested that they pull this product off the market and test them as there are too many complaints on the same issue. I hope this helps everyone.

Ontel products corporation ontel
21 law drive # 1
Fairfield, nj 07004
Phone: ( 973 ) 439-9000
Web: www.ontelproducts.com
Own this business?


Ontel products corporation is a privately held company in fairfield, nj and is a headquarters business.
Categorized under kitchenware. Our records show it was established in 1988 and incorporated in new jersey. Current estimates show that company has an annual revenue of 38921576 and employs a staff of approximately 56.

Same as the Other Reviews

It cuts off after a minute super disappointed : (.

Glad I Did Review of "reviews"

I will not buy a product that has three out of three bad reviews. Nothing good said about it anywhere's.

Should I Buy?

I wanted to purchase 4 of these pulse wraps for myself and gifts! But if its true that it turns its self off in minutes I don't want them. Have you fixed the problem? Please advise asap.
Thank you,
DL Gates.

Do NOT Purchase This !

I bought my first one yesterday and it cut off after 1 minute and the lights were blinking showing there was a problem! Took it back got a new one it did the exact same thing! Will only stay on for 1 minute before it cuts off and the lights blink!

Disappointed Does Not Live up to the Advertisement

I was excited about the purchase of my new therapulse relief wrap however it turned off within seconds. The lights were blinking as a defect with the product. Unplugged and turned on several times to have shut back off. Very disappointed. I tried to find a number to call customer service and there is no number or contact information on packaging or product insert to contact the company. Not worth the buy,! Again, very disappointed!

Problem

My new thermapulse reluef wrap keeps cutting off after 10 seconds.