Power Smokeless Grill

SMOKELESS GRILL XL

I thought this was the greatest thing when I got it. It cooks meat to perfection, more than enough room for food, but after the 2nd use I can't clean it, the grill top soaks for hours and still can't remove cooked on food. The tray underneath forgets it. The fan has stopped working on a few occasions. It is smoking like crazy, setting off smoke detectors. I have had this unit for 2 years and usually use it 2-3 times a week. It is very heavy and I have no counter space to leave it out. I am 74 with bad wrists and now it sits on a rack. I do not recommend buying this for any reason. I paid a lot more for it 2 years ago and I am disappointed that I'm out all this money.

Everything Sticks

I bought this grill Christmas, it was great until April then everything started sticking to the grill and griddle plates had soaked all night to clean them, the same thing the next time cooked on it, RIP Off think twice before buying this grill.

Not True to Advertisement!

I purchased this grill and the day after my warranty expired the grill malfunctioned. I called and requested a replacement, the representative was nasty and uneducated on customer service. Do not purchase this product, it does not stand up to the commercials.

As Seen on TV Grill

Please, I just placed an order. I want to cancel it. Please let me know if done. Thank you.

Grease and Water All over the Counter

The instruction manual says to add 2 cups of water to the water tray, which completely filled it. So where is the grease supposed to go if the pan is already full? Everywhere, apparently. There are no instructions about putting in LESS water in the tray to accommodate all the grease. How is anyone pleased with this thing if you follow the instructions in the manual? What am I missing?

Smokeless Grill by TRISTAR

I didn't get insurance for mail order. 
The lid came in broken. How will I order small glass lid to replace it?

Customer Service

I purchase Power Smokeless Grill 8 months after it stops working I called customer service and was told the product only has 60 days warranty and there is nothing they can do. I would like the public to be aware of the warranty on this company product.

Beware of Junk

After watching a TV ad for this product, I immediately ordered one from the company. After placing the order, I went to these reviews and started to regret my order but Decided to give it a try.
I received the grill about a week later and immediately put it together without any problem and all parts fit. I started it without any issues and grilled several hamburgers that tasted great. Several days later, I cooked several steaks and had no problem. Then several days later, went to grill on it again and it would not start at all. I tried everything and even changed outlets to no avail. Needless to say, I was very unhappy.
On Monday, I contacted the company and talked with a rep explaining the issue and asked for a return label. The rep told me to hook it up and he would try to help me get it started but I refused and told him the item was already boxed for return and I wanted my money back. He told me to just use my order number on the outside of the return box and that would be enough. He told me where to return it so I took the box to the post office and had to pay the shipping of approximately $55.00 (live in Arizona and shipping to New Jers) to get my money refunded from the company. I finally checked my bank account and today the money was credited to my account.
Do not be enticed by the great TV commericial as I was and should have known better. Order it if you want but chances are you will be making a return as many others have done.

Works as Advertised

Bought the smokeless Grill with great expectations. Found out it is easy to misuse. Specifically, incorrect alignment of the aluminum pan. I guess it does not work if misaligned. I received the books, the two grilling surfaces. The only problem I had was dropping the lid and having to replace it. Amazon did NOT list these parts, so I contacted the manufacturer. Paid $24.99 for a lid and two weeks later still did not receive it, Called/chatted with Grace from Amazon, who researched it, found the shipping document and gave me accurate status. Hurrah for Grace from Amazon. Boo to the manufacturer.
But, the grill works well. Have tried many recipes and the only complaint I have is that liquids () spillover before they are cooked. I have not had problems cleaning the grill, although I have not tried cleaning the smokeless fan yet I am VERY happy with Amazon products, service and response.

Somekless JOKE!

Very Bad Product the Fan is worthless it smokes up the whole house we had to use Three Fans and open the windows and the doors it does not work. I brought and Delonghi indoor Grill before this Power Smokeless piece of Junk Grill. The Delonghi indoor grill is a very good Product I recommend this Delonghi indoor grill to 4 other peoples they said they love this indoor grill no complaint we all have has this Delonghi indoor Grill about two years now. This Power smokeless indoor Junk grill I brought for my husband last year for and Christmas gift I didn't realize it was a piece of power smokeless indoor Junk grill ###junk! ## Delonghi indoor grill is the best one.

Love It!

I bought this hoping to be able to grill good food inside because it's hot as hell in GA outside. I was not disappointed! I'm so glad we did and can't wait to cook more stuff on it. I've the negative reviews but all I can say is y'all did not read the instructions. Set-up and clean-up were easy and didn't take long. If you can read instructions you won't be disappointed in this grill!

Did not Work

Too good to be true. Did not heat sufficiently to cook when first tried out of the box. Used a temp sensor on the grill surface, which indicated the grill temp to be 107 degrees F. The raw meat just sat there staring at me. I am going to look for another brand of the grill. Called their rep for a return authorization, which was hilarious. He offered me a cash reward if I would give the grill to a friend rather than return it. Why would I want to give a friend a grill that didn't work?

Cooking

If you are a Novice or not a very good cook this product or others is not going to help!
What does help is to know how and what you're doing!
And with most things, if you want to be good at something it takes patience and practice, practice!
Good luck with your new Products!

3 Strikes and You're Out

We bought one at Sam's and used it twice. It was awesome and the food delicious! When we tried to use it a third time, it would not come on (no power). We tried several things to no avail. We took it back to Sam's and got a second one. It would not come on at all. We took that one back and got the third one. Like the first one, it worked great but only two times. The third time we tried to use it, it would not come on. There won't be the fourth one.

Almost Bought the Power Smokelees Grill

A few months ago I had bought the air fryer from this company (5 easy payment) On the last payment There was an issue with my card so the last payment would not go through. They called me to inform me that the payment did not go through So I gave them a new Card and paid.
I wanted to buy the Bigger smokeless indoor Grill I put the card # in and wanted to pay it in Full. I got an Email stating that the order was canceled? I called and they informed me that because I had an issue with my last order I could not order from them online I would have to go to a store to buy. I will never order from this company and I will let everyone I can. Not to order from them. I'm getting the George Foremen Grill.

Power Smokeless Grill (Easy as 1-2-3)

Great quick grill! Using the unit was easy and the clean up wasn’t bad. I enjoy experimenting and trying new recipes on my grill.

I’ve read many of the comments posted on here and will easily say, I’m sure a high percentage of the posted “negative comments or problems” didn’t have to end this way. If only the user (s) had first read the units “Assembly Insert and Owner’s Manual” thoroughly, carefully and in its entire (can't stress this enough!) before using the unit. User (s) should also use a bit of “common sense or best practices” when using any food prep item (s) I.E. Utensil, cookware, oven/grill, etc., if they expect to have any success. Even more so with a “new” cooking appliance! Lastly, although my meals cooked on the P.S.G. Tasted great, don’t expect a true “BBQ” taste; it’s still an electric grill after all.

I recommend as a last resort to use the customer service phone number for assistance or to communicate any user issues (Hey Co.’s CEO, I hope this is a toll free number or at least get an “800” number for your customers!) :
Customer Service: 973-287-5129

That said; nothing irritates a consumer more when dealing with “customer service” when the following happens:
1) Details of sale or promotion are Deceiving, vague or omitted at POS (extra (s) /bonus item (s) are back ordered, extra (s) /bonus item (s) shipped upon completion of sale/final payment, etc.
2) Instruction manual is not reviewed or updated to insure “Owner’s Manual” is complete or easier to understand (especially due to the amount of returns and negative posts (someone at the Co.’s helm is asleep!)

Wishing you all Good Health!

Follow Instructions

Read negative reviews before purchase. Witnessed a friend’s use before purchase. Purchased, and glad I did.

It is very important to thoroughly read instructions and tips before use. Like any directions/instructions, sometimes we get too eager and believe “it’s just another indoor grill; how hard can it be” and begin using, thinking we know-it-all already.

can't blame product if you fail to thoroughly read, and FOLLOW the instructions.

If you did, and still had problems, I understand the review; however, my experience has been exceptional.

I LOVE It!

Although I've only had it a couple of weeks it has been WONDERFUL! We're having a MASSIVE heat wave so I do NOT want to grill outside! I have used it almost every night! I've read other reviews and it makes me sad that SO many people are not happy! I AM! Thank you! LOVE IT!

LACK OF CONTROL

I had no way to set the temperature on the grill. It should have arrows that move from one temp setting to another if necessary. The settings are locked in place. It is not possible to raise or lower the temp which makes the grill impossible to use. I followed all the instructions, but the ribs were dried out for lack of temperature control knowledge.

Not as Advertised

I bought my Power Smokeless Grill online. When it arrived, I instantly used it. It didn't heat enough to even grill vegetables. I sent it back. More than a month later, the replacement arrived. Since then, I have tried to use this grill to make hamburgers, toast bread, grill steaks, grill pork chops, sauce bbq ribs. It failed in all attempts except toasting bread and making VERY THIN hamburgers. It doesn't heat hot enough to actually cook meat. It took 45 minutes to grill (or rather steam a $13/lb steak). I didn't send it back and chalked it up to another TV sales scam. Don't buy this grill. It truly doesn't do the job.

To those that posted a bad review maybe you should have invested in a cooking class, nothing wrong with the grill you just need to know how to cook seems like none of you do.

Refund

I returned the grill and tracking shows you received it on June 19. When will I see my refund? I need to see it soon so I don't have to tell my credit card that I returned it and they will dispute the charge. Please reply as soon as possible. I have already written once.

My Grill Works Great

I ordered mine from Amazon and it didn't come with a Griddle which I regret not getting now. Anyway, I love my grill, it's worked great from day one. I don't use it a lot, but am enjoying it. I'm sorry to see so many negative reviews on here.

One word Junk.

Was Excited to Order but not now :-(

I was so excited to order for my daughter since she lives in an apartment! I even got a notice it was 25% off for a short time. That's when I thought it was a sure sign to order after debating whether I should or not! But my gut instinct said to read some reviews! Wowza! Am I glad I listened to my gut because now my gut hurts thinking about how I would have felt giving this as a Birthday gift to her in Texas while I'm back in Iowa and she'd be stuck with the mess of ALL these bad reviews! How can they keep selling this with all these negative responses? Does anyone know of a legit smokeless grill that actually works and heats up HOT enough and tastes good when done- not to mention cleans up easily? Oh, and has a griddle option with lid available too! Now back to square one --- what to get her for her birthday since I'd been planning on the Power Smokeless Grill for so long! So disappointed!