Power Smokeless Grill

Bad Product, bad Service

Seemed this would be the perfect solution for grilling for me. Used it 2-3 times and it was amazing - food turned out excellent. The next time, the female end of the plug, in the actual grill, came out of the grill body when I tried to unplug it. This happened every time during the next couple grillings. The 6th time I used it, there was no power to the grill or fan as something in the power wiring must have disconnected after being pulled on. I was very careful every time I plugged/unplugged the grill but to no avail. I contacted customer service and no matter how objective I was, and no matter how much I stated that customer satisfaction should be their #1 goal, they just continued to state "it's past the 60-return window and you should have purchased the additional warranty". A warranty for a less than $100 grill. Come on! In any case, don't buy this grill as mine had faulty electrical issues but more importantly, the absolute worst customer service that doesn't give a damn about making customers happy. They'd get zero stars if the food didn't taste so good.

Returning it !

The sound of the grill and smokeless was great. I got it, I used it every day for About 2 weeks, great to cook, burger, lamb, salmon, shrimp kabobs, Even the chicken breasts that usually somewhat dry because of being Covered and the water in the bottom they were super moist. Now to Clean, get ready. If you don't clean it once it cools down it is hell. The grease goes into a drip pan, great but you have to scrub, the grill is hard to clean with all the holes is hard. I purchased a special brush and it helps. After 2 weeks of use, the coating in the grill on the sides is Peeling off. Honestly, I prefer my George Foreman electric grill and I wish I never purchased this, I am returning it because of the peeling off Situation.

After reading so many bad reviews, I decide not to order.

A Fraudulent Product

I got this as a wedding gift. It had all the books but no warrantee. I tried to grill steak but it would not stay heated. The fan light was red not blue like in video. The thing tried to preheat, beeped repeatedly after a few minutes like it had preheated and the power light was flashing red again. It turned itself off with the fan sound on. I had to transfer the food to an electric skillet to actually cook the steak. Don’t bother buying this product.

What you did Wrong

If you took the time to read the manual you would have known that you are not to use any metal utensils on it.

No Books

I would love the smokeless grill BUT received NO BOOKS. Its always advertised with two books. I called and was told I would be sent the two missing gook books but nothing has been sent. I don't think I should have to buy the books when they are supposed to come with the grill but if I can't find them for this grill. Thanks.

Worst Grill

I had this grill for 2 weeks used it 3 times and the black on the grill is coming off on food already. They sent a label to ship back I'm still waiting for the replacement I called good thing I did because seems like they wait for a call before ship a new 1 out. Said 10 to 14 days I will get It. I bet 2nd 1 does the same thing.

Bought mine at Wal-Mart cooks well for me gets hot doesn't take long for things to cook. My only problem is that drip pan has very sharp edges on vents cut on side of pan. Even being very careful I have sliced thumb open twice, requiring stitches the first time. So you know I was careful after that. No complaints on the way it cooks just on sharp edges.

About Item &. Is Postage Included

Is this price $99. Does that include the postage to Qld?

Incomplete Order

I need to have what was promised, received grill but not fryer, but was charged and no one wants to help me.

I Really Love This !

I ordered this off Amazon, signed up for Prime, and It arrived in 2 days. I got the 1500 Watt model, and I am extremely happy with it! I have cooked in restaurants for over 25 years, using open broilers, and enclosed broilers, they both do the same job, just work differently. I have read all the negative reviews, and am sorry people are not happy with their purchase. It does take some playing with it temp wise, so you're not smoked out, but with trial and error, I have found it works great! George Foreman doesn't hold a candle to this.

Love it!

I bought mine at Sams Club and love it! I grilled pizza, chicken, and burgers. Easy to clean and I love it! 

Question on Cleaning Filter System

I just have a question, How does one go about cleaning the filter system? Any time you have a filter system to take care of the smoke when cooking, It Gets Dirty.

1500w Upgrade

Does the 1500w upgrade come with kid and books?

SAVE YOUR $$$'s

I waited a long time and thought I did my research but apparently not well enough. I bought mine @ Kohl's. (thank God because of their great return policy this piece of Junk is going back tomorrow). I made only one meal on it - using the griddle. The sausage STUCK and so did the pancakes if I cooked them in the area where I made the sausage. It was NOT easy to clean. Also, in the manual it said there were 2 arrows to raise and lower the temp incrementally - this one had a +/- sign and they did NOT adjust incrementally. They would reduce by 25 degrees @ a time. I may chance the Gotham indoor grill, I trust the copper coatings much more than what this one hyped.

Evidently, I am not the only person to recognize what a mistake it is to call this thing a grill. Bought one at Sam’s club. Had to return because it wouldn’t heat at all. Got the second grill. Used first-time poor results at best, but at least it heated. Just used the second time. Managed to partially cook food, then had to move to stovetop to finish. All kinds of warnings not to touch while hot. Pretty much a joke since it never really gets hot. Don’t believe the hype.

We Love Ours. Buying the 1500 Watt Today

I’m surprised by all the negative reviews ours works great. My only regret was not getting the 1500 watt version which I plan on getting today. I am hoping to sear hotter with it. But it really does a nice job just wish it went to 500 degrees. It does a nice job sucking out any smoke although you do get a little bit certainly beats a frying pan or our foreman.

Terrible. Not hot enough ever. Turns my stomach to see meat just cooking on warm!

Worked Fine at First Then the Fan Not Working

I loved my grill; it was doing wonders at first. By the way, I only started using it more in the last couple of months. But today, I was grilling salmon and the fan just stopped working. I thought is was a "cool down", moment even though the temperature was only at approximately 320 degrees. It has never had to "cool down" before when the temperature was higher. I am very disappointed. I looked for information on troubleshooting but was unable to find any. Can it still be used? Will it still have the same effect on the grilled food?

Where's the Free Cook Book / Still Waiting

I bought the power smokeless grill still don't have my two cookbooks, called to no avail send them now or I'm returning this product.

Not Satisfied

We have used this grill a few times now. I'll give it credit for being smokeless but that's about it. I'd surely like to know how you can get grill Marks on any meat yet alone have it taste like it's even been grilled. As far as I'm concerned don't waste your money. I surely can't produce any results as they show on the infomercial. I wish they could only be honest if you're promoting a product. Disappointed, to say the least.

Dedicated Electrical Circuit

My owners manual reads: Electric Power. This Unit should be operated on a dedicated electrical circuit. Does this mean I cannot plug into my regular plugin in my kitchen? Do I need a separate electric line and breaker to use this appliance?

Power Smokeless Grill

I was impressed seeing the smokeless-grill infomercial, but after reading the majority of reviews decided against buying this grill, Thank You all for taking out the time to write a review I always read reviews on products that I purchase.

Bad Customer Service

Returned because it didn't work. Waited a month and called about replacement tiles it was on back order but they are still selling them on tv.

Smokeless Grill Phone Number

Just seen info commercial so! Done posted phone number for another person and gave one I seen on TV phone number was 8005091030 why are they giving out diff numbers doesn't sound? Agitate to me and thanks to e regime as my daughter and husband seen this and was thinking of gett I g so was going to get for the present for them my I have changed my mind with all the bad reviews and will tel? Them also.

Horrible Service

Not impressed with the Customer service of this Company at all. Ordered two of the Grills on Dec 19th when they arrived one of the grills wouldn't turn on. Returned the grill to them after spending 45 min on hold to get through to a rep to get the return shipping label. As of the 22nd of Jan I still haven't received the replacement. After staying on Hold for another 45 min to reach a cust serv rep I was told that it would ship out in another 7-10 days. I asked to speak to a supervisor and was put on hold again for another 30 min. When the supervisor came online she (Mabel) was extremely rude and very matter of fact that the only thing she could tell me is that it would ship out in a few days. Essentially we have your money and its not our concern that you have nothing to show for that yet. I should be happy that they delivered a defective product and still haven't corrected the problem. HORRIBLE CUSTOMER SERVICE Rodney Norris.

Well I was all excited to order this. Now after reading these comments I'd be the wrong customer for the job lol. Wonder if there's a competitor that lives to their name or at least closer than this. Hhhhmmm.

So how Does Food Taste?

No where in any reviews are anyone mentioning the taste of that comes off the grill. Does it taste like it was cooked outdoors on charcoal or propane type of grills? That is what I am looking for more than anything. Yet no one writes about the food tastes. Thank you!

Why so Many bad Reviews

I am debating buying this product but all the reviews seem to deter me from doing so. All parts are not arriving with paid orders, no books, no griddle! If I do purchase this when does the free (not really free) fryer ship? I would pay in 1 payment so I would expect to evert single option, part and bonus item to be included in the shipment. Is this how it works or not?

Scam

Do not he fooled by this company. Not only are their claims of smokeless are questionable, but they also scam you by charging your credit card and never receiving they product. I placed an order never received a confirmation number or email but was charged. When I called a week after placing order no one even supervisor could confirm my order but my bank was charged for the item. Buyers beware do not trust them with your money.

Hard to Clean

Food tastes great but very difficult to clean if you plan on Marinating it with anything. You have to wash the lid, the metal tray underneath, the grill itself and the drip pan that holds the water- took me a good hour and a half to make clean.

Cheating Customers That Use PayPal

Beware! The so called monthly payments are only for those that use the listed forms of payment not paypal. Even though paypal is one of the highest & trustworthy ways a person can pay for items, including monthly payments with the added security, that a customer has paypal protection. But, seems this company won't allow paypal users the same payment break, they charge the full one time payment. (verified by phone). The result, we canceled our order, they lost a sale. Seems losing a sale makes no difference to them. Look, if you choose to not be fair to all customers, then don't 'lie', which is what you're doing by making false statements regarding "monthly" payments. Personally, we don't lie and don't do business with liars.

Worst Piece of Equipment we Have!

I didn't give any stars because it says that it's not required for comments and questions. The Power Smokeless Grill from Eric Theiss is the worst piece of equipment my husband and I own. It is incredibly hard to clean in spite of what Eric says. That is if you want to get rid of ALL the grease. It deposits on the sidewalls of the inside of the machine (bottom piece of the grill with NO attachments). It is hard to see at first because once all pieces are removed it is really hard to see the grease unless you tilt the bottom part of the grill and look at the long sides towards the bottom. Grease collects in that area and after a while becomes rancid and smells. If I had a really large sink and could submerge the bottom portion of the grill in really hot soapy water it would be easier to clean. But then you have water trapped inside the bottom piece and need to heat it up somehow to get the water inside dried out. What a PITA! What Eric shows on the infomercial that is easy to clean, is relatively easy to clean! However, it's the parts that he doesn't show that are difficult to clean. And really time-consuming. Who wants to spend that much time in the kitchen to clean equipment? It took my husband and I over two hours to clean this damn thing! Finding the source of the stink was the hard part! If it weren't for the fact that we've had this thing for over 30 days I would have sent it back. We are going to use it one more time, video the meal which will probably be hamburgers and show where the grease accumulates and how hard it is to clean. After that it will be in the possession of Goodwill or Salvation Army. Maybe someone else could appreciate this stupid piece of kitchen equipment. By the way you all that are reading this. We've had a Jet Stream Oven for over 20 years and it still works fine, is WAY easier to clean up and cooks any food really well.

Good Grill

The size is good, grilling is good. The fan vacuum worked really well. The surface cleaned up well and easy. They delivered everything I ordered in a timely manner. Worked well, the only item they need to change is to add a longer cord. Thanks.

BUYER BEWARE

I received the product and noted that the handle did not tighten on the lid well, unfortunately I kept the product and attempted to use it, but the handle fell off, would not tighten all of the way. I called customer service and since it was after 60 days, they would do nothing for me. I did not even get the offer of sending the lid back or a new lid. They told me to watch the video- which I did, a couple of times (the video makes it seem so simple but I was unable to attach the lid the way it was shown on the video- the screws did not seem long enough) and to get help to attach the handle. I don't understand a company that will not stand by their product.

Question for Those With Parrots

Most non-stick surfaces that heat up can be, and often is, fatal to parrots and other pet avians. Do any of you have parrots, etc., and can let me know if this is safe to use around them. Anyone with a bad reaction using this product. I have 4 parrots and lost my 5th when we used the oven to bake pork chops, so I'm super cautious. Another friend used her pet safe self-cleaning oven (no non-stick surfaces, oh except for the stuff on the wires) to clean her oven and lost 7 Macaws.

Piece of Junk

Save your money. This is a piece of JUNK.

Selling Like Hotcakes ! Buyer be Aware!

Purchased 12/15 at local Sam's Club. They were running a special and they were in nearly every cart at check out. Unpacked and set up, did the preheating as instructed (that was the only time there was a wee little bit of red glowing from the heating elements). Put the burgers on and turned it up to high as it would go. We waited, and waited, and waited. Managed to get a little warm but no steam, no grilling, no actual grilling. After 30 minutes of waiting for a burger to start grilling (and all the side dishes in the house being done and overdone from waiting), we gave up and threw the burger on the Cuisinart sandwich grill. Piece of junk -- another Merry Christmas scam.

I see Walmart has this grill for $99.00 dollars, does this come with the griddle and cook books?

Very Pleased

I ordered my smokeless grill on Nov 3rd, was shipped within four days of purchase. I received my order in about a week or so when I received it, it was very neatly packed with all items and pieces in the box, very clear and easy to understand instructions of how to unpack and prep for use. We have not cooked a ton of food on it, but for the basic summer time grilling indoors for the winter I an very satisfied with it. No smoke, the smell of food cooking is awesome and for the most part, clean up is a breeze:) doing Bacon Double Cheese Burgers tomorrow. Yum, yum ! Thank you, Power Smokeless Grill: ).

Rip Off

I ordered two of these grills on November 11th and was notified the next morning that there were four new charges on my credit card, that I did not make. It is extremely unsatisfactory to attempt to purchase an item in good faith, just to get ripped off. As it is, I have notified my credit card company, of these fraudulent charges, and they have closed this account and so my purchase will be denied when they attempt to post it. I will not now nor will I ever again purchase anything from this totally unscrupulous organization. All I can say is buyer beware, the crooks are out there just waiting for some unwary shopper to scam.

Don't Bother!

I had to use this piece of Junk on my stove with the hood fan on, my house smelled awful, don't wast your time, NEVER trust ANYTHING on TV!, it was back in the box after 2 weeks and cost me $18.75 to send it back!

Never Trust TV

I had this for 2 weeks and sent it right back, doesn't perform like on TV, what a scam, doesn't get hot enough, bbq sauce sticks to it, cost me $18.75 to send it back too, it's a small cooking surface, not worth it at all, then they wanted to knock off $20 when I called for a return #, so if you like it to call and say you want to return it and they will take $20 off!

Glad I Read the Reviews!

I was going to order of AmazonPrime. Having just watched the infomercial on TV, I was all excited, as I love charred foods. After reading the reviews, I am passing. I have had my share of these fly by night companies who make BIG claims, and then rarely deliver. If you want charred food. Best to just use your outdoor grill. Thanx to everyone for their reviews, and for saving me a lot of heartaches.

Review Concerns

Was about to order smokeless grill until I read reviews. Having second thoughts. Called customer relations at 973-287-5157 and representative stated all those issues had been taken care of and that all supplies were being shipped with grill now. Nice to be able to read complaints, but would also be nice to read if complaints were resolved. All of us rely on each other for protection from bad merchants.

Do not Order

Two things on the info commercial the slates in the sides of the drip tray are lit up red supposedly from the heat from the grill. Even on 450 degrees, there is no red at all. Also, the cooking time was much longer than I expected. Trust me, buy a new wave oven I've had a couple. Much more satisfactory!

LOVE MINE

Received my power smokeless grill, used it and love it. Cooked salmon, t-bone, hamburgers, all was great, also the tray in the bottom of the unit worked perfectly with veggies and seasons. We love our power smokeless grill.

Difference 1200 vs 1500 Watts

How can you tell the difference between the 1200 and 1500 model?

Smokeless Grill! Exhausting!

We spent all day yesterday on 3 things, grilled pepper and onions on skewers, the O'Brien potato/onion/pepper recipe, and sirloin tips. All taste great but the time spent to make not worth it. Then to clean up between each recipe. We are returning but also were offered $30 off to keep. Yup, we know shipping is going to be a fortune to return it but.

Thank you Thank you

I have been trying for two days to order online for wanted to use my paypal account and their web site wasn't working. I called and they told me they were having problems. I almost gave them a credit card but wanted to wait for the web site to work. While looking online a came across these reviews and I am glad their web site wasn't working right it saved me time and money, I didn't see one good review.

REVIEWED THE COMMENTS

I consider chef theiss a great chef. I have watched him on qvc and infomercials for years. He seems to be sincere and honest. I know he is paid well but his reputation could be harmed peddling poor quality. I am asking him to investigate and make a public statement.

Incomplete

Purchased in July and charged in full. I still have not received half of the order (griddle and cookbooks.).

I ordered my smokeless grill back in July, just like like everyone else no cook books and no griddle. I will never order from TV again. I have called several times and the same answer on back order,BS, will be there soon. Don't order there stuff.

I Have a Question and Comment

Before buying the Power Smokeless Grill, I fortunately read the negative reviews. I found out a very important unmentioned detail about using this item. --- Water. Did I miss the part in the infomercial about needing water? I don't think so. In fact, it's not even mentioned in their answer of FAQ #9** explaining about how the "Smoke Extractor Technology" works. Read their answer carefully. **(FAQ #9) How does the Power Smokeless Grill reduce virtually all the smoke from grilling? ANSWER: The Power Smokeless Grill’s Turbo-Speed Smoke Extractor Technology sucks up smoke and odor utilizing a smoke recycling system. The smoke is captured and extracted through an advanced fan system, greatly reducing the amount of smoke that is let out. OK, so their answer indicates that the smoke is removed, "through an advanced fan system.". Hmmm. Maybe more accurate would be to say "fan and water" system. In my opinion, it seems a bit deceptive. They should show in detail the smoke cycling through water to be more accurate and forthcoming. After this consideration, I will not be buying this item.

Accessories

Does the PowerSmokeless Grill, come with a grate and a grill?

Was Thinking of Buying, not After Reading Reviews

Bad review, so I'm not buying.

Home Owner

Where is my grill and cookbooks I went online and a lot of other people have note gotten there either if I do not get my items in a week I will withhold my payments.

Smokeless Grill

I got my grill yesterday. Was anxious to try it. Did NOT receive the griddle or the cook books like I was supposed to. Box does not have instructions on what temps to cook things on. I made hamburgers, salmon, steak. Good size fit quite a bit. I started out on low heat then turned it up a little to cook outside. Smokeless fan worked perfect along with the lid. I like it. My steak turned out good so did everything else. Would like cookbook to know what temps to cook with.

Don't Buy, Company Will not Stand by Product

Grill did not work for me, did not want a grill that had to have water, called to return it and they do not issue return labels, which means you have to pay. It would cost you as much to return as you paid for Grill. Don;t Buy it.

Used Once, Poor Performance and Plenty of Smoke!

I received my grill 2 days ago and used it to grill hamburgers for the first time, last night. Although I heard the fan working, it seemed to be pretty insipid and did not take much of the smoke out. With the lid on, the smoke just came out of the vents, instead of going into the fan! Very disappointed. I've got to stay clear of "pie in the sky" informercials from now on!

Mistake to Order as Seen on TV

Did not receive my entire order.

Smokeless Grill

Got my delivery in 4 days. No griddle or recipe books. Customer service closed. Basic manual has a few cooking times but no instructions on temperature. Very disappointed.

Fan Stopped Working After a Week

So I just got home from work to a smoke filled house: ( My son had just made a burger and said the fan stopped working. My daughter walked in the door and said it did the same thing to her and her friend. So I paid 100 bucks for this POS, and don't have my recipe. Not happy at all!

Power Grill

Please the Phillips grill isn't the same quality at as the smokeless grill. Why is that video on this page right in the middle of that review.

Power Smokeless Grill for 3 Pmts of 39.99

I saw this advertised on TV on May 20th for 3 payments of 39.99 and would like to know if this is the same product. It was advertised with some additional items added to the order and unfortunately, I did not get the web address and phone number to order and get the additional products offered.