Is Legacy Leg Pillow a scam or a great buy?
Legacy Leg Pillow
The Legacy Leg Pillow is a crescent-shaped memory foam pillow that you can place between your knees and upper thighs as you sleep on your side. It's been designed to help you keep your back, hips, and spine positioned in accordance with the natural alignment of your body, so you don't wake up with aches and pains. Each of these pillows is also ventilated with air holes, an attribute that's meant to keep each one cool and dry as it rests between a user's legs.
Total Cost Breakdown
The cost of Legacy Leg Pillow is $19.99 plus $6.99 shipping. The special TV offer allows you to receive a second Legacy Leg Pillow at the discounted price of only $6.99 for a total price of $33.97.
Price is from As Seen on TV Commercial page: getlegacypillow.com
How It Works
If you're a side sleeper, regardless of what side you're sleeping on, you've probably been tempted to throw one leg up and over the other so it's resting further forward than that other leg. This position can be bad for the body since it causes the lower back and pelvis to twist and thereby applies pressure to the spine. However, when you have a Legacy Leg Pillow between your thighs and knees, you'll be less tempted to move your body into this particular posture. Instead, the pillow will encourage you to keep your lower back, pelvis and entire spine straight so there's no pressure on those body parts or any nearby ones. Each pillow isn't rock-hard, either, which means it'll be able to conform to the shape of your legs as it does its job.
My Legacy Pillow Video Review
How to Use (Step by Step)
- Lie Down On Side
Before you slide your Legacy Leg Pillow between your legs, lie down on one side like you normally would.
- Slide Pillow Between Thighs
Next, slide your pillow between your thighs, with the narrower, pointier end pointing towards your feet as opposed to your head. If you've got the pillow in the right place, it should be hanging just two or three inches below your knees. Unless you have extremely short legs, it should not extend quite all the way up to your crotch in the other direction. The groove in the pillow must be directly between your two legs in order for the pillow to work properly.
- Enjoy Restful Sleep
After you've determined that your pillow is in the correct position, get ready to go to sleep as usual. Once you're asleep, the pillow should move with you if you toss and turn a bit, instead of sliding out from between your legs. It if happens to move, you may have to experiment with how high or how low you're positioning it.
Features
- Crescent Shape
Some similar pillows have a bulkier rectangular shape, but this one is shaped more like a crescent. This will enable it to hug the curves and contours of your body more closely, without slipping out of position, instead of feeling like a dead weight between your legs.
- Ventilated
Each Legacy Leg Pillow is ventilated with a handful of air holes that will prevent it from becoming hot or sweaty, and therefore uncomfortable, as you use it. As air continuously flows through the pillow, the entire thing will remain cool and dry, even if you sweat in bed or sleep in a warm room.
- Machine Washable Cover
Every one of these pillows comes in a shade of light blue, but each one also comes with a machine washable white fabric cover with a blue stripe. If you happen to get food, makeup or some other messy substance on your pillow's cover, you'll be able to remove it, toss it in the washing machine and have it clean in an hour. When it's clean, it's best to let it air-dry instead of drying it in a machine, though.
- Made of Memory Foam
The Legacy Leg Pillow is made from memory foam that's flexible enough to bend a bit to accommodate the curves of your legs. Yet, this foam isn't so soft that it'll go flat on you while you're sleeping. Furthermore, it will never lose its crescent shape, no matter how hard you squeeze it between your thighs.
Positive Points
- Promotes Good Sleep
This type of pillow promotes solid and restful sleep, whether you sleep alone or with a partner. After you start using it, you may notice that you don't wake up in the night feeling achy and that you wake up in the morning feeling energized instead of stiff. If you share a bed with a partner, both of you will be able to use your own pillow, and will likely experience steadier periods of sleep that don't involve unintentionally waking each other up. This, in turn, means you'll have more energy for important tasks and activities during the daytime.
- Prevents Knees From Chafing
One common problem for side sleepers is that their knees tend to rub together and the skin on each knee eventually begins to chafe off. By keeping your knees slightly separated, however, a Legacy Leg Pillow will help remedy this issue, and you won't need to avoid wearing short skirts or shorts any longer. On a slightly grosser note, you also won't end up with a bunch of dead skin on your bedsheets.
- May Improve Daily Posture
By correcting your posture at nighttime, your Legacy Leg Pillow might actually be able to improve your posture during the day, too. Humans are creatures of habit, so if you get used to having your spine, hips, and pelvis aligned in a certain way at night, you may automatically align them that way during the day.
Negative Points
- Not For Back, Stomach Sleepers
The Legacy Leg Pillow is ideal for side sleepers but is not ideal for back and stomach sleepers. If you were to place this pillow between your knees and upper thighs and lie on your back or stomach, the front or back of it would end up poking into your mattress. It might even raise your body a couple of inches up above the mattress, which probably wouldn't be a comfortable position for anyone. Consequently, if you're a person who doesn't sleep exclusively on either side, this might not be the best pillow for you.
Critical Advice
For an optimum level of support, it's safe to use two of the Legacy Leg Pillows at once. If you go this route, place one of the pillows just above your knees and the other one just below. Even though neither one may be touching your knees at all, both of them will work together to keep them positioned slightly apart.
Save Time
If you regularly go to appointments at a chiropractor or physiotherapist's office, due to back or hip pain, you may no longer need to go as often after you begin using one of these pillows. This won't be true in all situations, but it may turn out that all your pain is caused by a poor sleeping position, which this pillow will correct. If that's the case, you might even be able to eliminate your appointments—and the time you spend driving there and sitting in the waiting room—altogether.
Wise Advice
Do not buy Legacy Leg Pillow online before searching Amazon.
- Alternatives or the same items are always available and sometimes at lower prices.
Wise Advice
Do not buy Legacy Leg Pillow online before searching Amazon.
- Alternatives or the same items are always available and sometimes at lower prices.
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Posted: 18 Jul 2020 Delores Gibbons - (Chicago, IL)
Too Many NEGATIVE Reviews
I thought that I had found a remedy for my condition and was going to place an order but too many negative reviews. And too many problems with customers service. 🤔I will look somewhere else.👌.
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Posted: 11 Feb 2020 Frank E Burton - (Cincinnati, OH)
Not Me
After seeing all of the comments on here I will NOT order one of these pillows at all as I have read enough.
1 of 2 people found this review helpful.
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Posted: 21 Jul 2019 Barbara Smith - (Hamilton, ON)
Don't Buy!
I ordered the leg and head pillow which was advertised as a free head pillow with only paying shipment. I realized this error right away and called them back but they said the order had been processed and there was nothing they could do to correct it. They also charged an extra $10 for protection plan which I did not want. They told me to call when I received the order. I just called them, eventually got a supervisor who offered me a $15 discount but said I had to keep the protection plan and pay the $10 for the head pillow plus the shipping for it! All in all, $58 for something that should have been half that. I was so angry, I told them to forget the whole thing and I would just spread the word that they are taking advantage of customers. It would not surprise me if this is one of those call centers where they take turns to be the "supervisor" but, in any event, they cared not one little bit about customer service. Get your pillow somewhere else but not from Legacy! Beware.
11 of 11 people found this review helpful.
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Posted: 28 May 2019 Gordon Shuttleworth - (Toronto, ON)
Canadians Beware
For Canadian purchasers buying online from the Canadian website, beware that you will be paying in US dollars. Nowhere on the website does it claim to be in US currency. So the prices quoted are in Canadian but once it is shipped and invoiced you will be charged US funds.
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Posted: 29 May 2019
Kate
Good Afternoon Gordon, We just launched the CA site recently. We are a US based company, and that was definitely an undersight of ours. We have our developers working on updating the site to reflect that it is in USD funds. Please let me know if you run into any other questions or concerns, Have a Comfortable Day! Kate @ Contour.
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Posted: 02 Apr 2019 Nadia S - (Gerald, MO)
FANTASTIC!
Well! I'm a totally satisfied customer. Ordered 2 of the pillow/leg pillow specials from the TV commercial. I've been using both of the leg pillows as demonstrated on the commercial for a month or so EVERY NIGHT and the difference in my legs, back, knees, and especially hips are amazing. I was using a large pillow to "balance" my legs but the difference is wonderful. My husband agrees! I can see from the reviews that most of your customers have had difficulty with customer service but we got immediate order and shipping confirmation and, for us, everything went well. We are using the pillows, covered with waterproof covers as seats for our outdoor dual rocking chair. Perfect!
3 of 3 people found this review helpful.
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Posted: 03 Apr 2019
Kate
Good Morning Nadia, I am happy to hear the product is working out so well for you - when we hear comments like this, all the hard work, sweat and sometimes tears makes it all worth it. While we do understand that working with external Media companies to handle customer service, we hope for the TV launch we can handle each and every customer in the house to make sure they are receiving the highest level of customer service and experience. Kate.
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Posted: 30 Mar 2019 Marty Ayers - (Phoenix, AZ)
Not Worth the Risk
I was really interested in this product until I read all the reviews and saw that the Customer Service aspect was really bad. Too many problems to be worth the risk. I will find something elsewhere.
2 of 2 people found this review helpful.
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Posted: 03 Apr 2019
Kate
Good Morning Marty, As a fellow online shopper, I to do my fair share of investigating my purchases as well. While we did initially launch this with an outside customer service team, we have reeled in Customer Service and can ensure a positive customer experience when you purchase online through our site directly or Amazon:) Have a Great Day! Kate.
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Posted: 22 Mar 2019 Kathy Melton - (Otis Orchards, WA)
Did not Receive all of my Order
The TV commercial said if you order 1 leg pillow, you would receive one free? I received only 1?
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Posted: 22 Mar 2019
Kate
Good Morning Kathy, For the TV offer, when you order the leg pillow, you can receive 1 free head pillow. However, when you are placing the order, you have to opt into the head pillow to be FTC compliant. If you contact customer service, they should be able to take care of this for you directly. They may be reached at 973-287-5124. Have a Great Day! Kate.
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Posted: 17 Mar 2019 Dennis Wade - (Elkhart, IN)
Only got Half my Order Need leg and Pillow yet
Only got one pillow and leg brace need other half of order one pillow and one leg brace cushion not happy with how order came.
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Posted: 18 Mar 2019
Kate Ambrose
Good Morning Dennis, Please review your tracking information, as it may have been split into 2 shipments. I would recommend contacting customer service directly so they can resolve any issue that you may have. Have a Great Day! Kate.
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Posted: 10 Mar 2019 Kim Harris - (Manistee, MI)
Washing Instructions & Head Pillow Cover
I like the knee & free foam head pillow (and did receive them in a timely manner). Just would like to know washing instructions for both. Also would like to get a cover for the head pillow. I was on the Legacy website, but my request does not seem to be submitting.
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Posted: 11 Mar 2019
Kate
Good Morning Kim, Those are very valid points, and our internal team is working on an insert to provide that type of product information. The cover is removable and washable, I would recommend drying on low-med heat setting on a gentle cycle, or line drying. The foam is spot clean only, getting foam wet would cause it to breakdown. As for a pillowcase, any standard pillowcase would fit that pillow, you can also order them from our direct website, https://www.contourliving.com. If you have any other questions or concerns, please feel free to reach out to me directly, Have a Great Day! Kate.
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Posted: 06 Mar 2019 Delmi Rodriguez - (Grand Prairie, TX)
I Having got my Pillows
I have not received my pillows? It's going to be 36 days 19.99 plus 5.99 please call me at 9725957201. I have been trying to reach you and nothing my card is in edelmira rodriguez.
1 of 1 people found this review helpful.
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Posted: 06 Mar 2019
Kate Ambrose
Good Afternoon Delmi, The TV campaign is handled by a 3P As Seen On TV Media company, you will need to reach out directly to them. If you have not received your item yet, you may be in an RA bucket as there may be a problem with your payment. Please reach out to customer service directly at 973-287-5174. Have a Comfortable Day! Kate P.S - Please note, this is not a website we have an affiliation with or manage regularly. For any customer service issues please contact support@getlegacypillow.com. For escalation, you can reach me with your order details at support@legacypillow.com.
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Posted: 03 Mar 2019 Paulina - (Las Vegas, NV)
NO WAY
I want to pay by check but they don't accept them. There's no way in the world I would give my bank card info. To these people, especially after reading the negative reviews all over the internet.
2 of 3 people found this review helpful.
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Posted: 04 Mar 2019
Kate
Good Afternoon Paulina, I don't know who you spoke to, but we do actually accept mailed in checks as well. You can contact me directly and we can process that for you. Please note, the negative reviews you are reading are really only here - the product and our brand actually has very high seller market place ratings. The reviews you are seeing from back in 2018 & January are negative due to back order, which was unfortunate, but something we have since resolved. Kate.
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Posted: 14 Mar 2019
Connie Hendrickson
Yes, I would also like to order the leg pillow and. The free head pillow. But, I want to add a check. Please provide me with the complete total of both of these and address to send the check. Thank you.
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Posted: 03 Apr 2019
Kate
Hello Connie, I am sorry for the delay as this is a third party site that we do not monitor. To place your order by check, please contact our customer service team at 800-950-0230 and they would be happy to help you. Have a Comfortable Day! Kate.
Posted: 03 Mar 2019 robert ellis - (Albuquerque, NM)
Bad Customer Service
I heard the advertisement, liked it and ordered. I received the 3 knee pillows and we all like them. I never received the head pillows. When I called customer service and asked why I did not receive the complete order, they said I did not pay for the extra shipping of the head pillows. I said okay please charge and send the three heads pillows as you advertised. I was told no that I now would have to pay full price for the pillows and shipping. This is not fair. Bad customer service.
9 of 9 people found this review helpful.
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Posted: 02 Mar 2019 Linda - (Alsip, IL)
Wont Order After Reading Reviews
I was totally going to order this product. But after reading these reviews I'm glad I am not going to order. Just the customer service reviews and how people are not getting their orders being charged correctly or credited correctly I'll continue to use my pillow instead of ordering from this company.
1 of 1 people found this review helpful.
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Posted: 04 Mar 2019
Linda
Linda, Thank you for your feedback, we did have some issues early during launch as people were confused with the automated system, which we are going to be transitioning to live agents for the TV campaign. However, I do really appreciate the time and high level of buyer due diligence here, as honestly, I would have made the same decision, but fortunately, I have the true view of this side:) Have a Great Day! Kate.
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Posted: 26 Feb 2019 Dennis hartman - (Clanton, AL)
Pillow
Used it first time. Really works. I woke up with no back pain. Highly recommended.
2 of 3 people found this review helpful.
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Posted: 27 Feb 2019
Kate
Good Afternoon Dennis, I am so happy to hear that the Legacy Leg Pillow is working out for you. Our main goal was for better sleep no matter what your pain point maybe:) If you have any questions or issues moving forward, do not hesitate to reach out directly:) Have a Comfortable Day (and night), Kate @ Contour.
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Posted: 15 Mar 2019
lynn
Kate - your reply confused me as I was about to order the knee pillow. I don't need "better sleep" as you suggest the "main goal" is for your pillow, but I wake with hip pain, as does my spouse. As side-sleepers, both with left hip pain, it makes sense that our alignment could be off. So what is the main goal? (changing positions, for me, stops my pain, but my spouse is still when he gets out of bed so we have different things going on). Tks!
Posted: 25 Feb 2019 Deb Butler - (Wauchula, FL)
Charged Twice and They Wouldnt Release the Hold
I made a purchase online on a Saturday, I saw the transaction posted on my credit card account the next day. I was charged again on the following Monday and received confirmation of shipment. Nine days later they still did not release the hold on the credit card. When I called customer service to find out the status they gave me a bogus Transaction ID and Authorization Code. I called my bank that the card is with and they will be canceling the transaction since the company never did. The pillows were to be delivered today but of course, are postponed. I have not received the pillows yet and already regret purchasing them.
3 of 3 people found this review helpful.
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Posted: 26 Feb 2019
Deb
Good Morning Deb, I am sorry to hear about your experience with your transaction. Your card is authorized first, this is to ensure the funds are available for the transaction. It is up to the bank to release those funds back to you. Some banks are the next day, some banks can take up to 7-10 days. But you are not charged twice. If you could email me your order number and I can take to the department that is handling these fulfilment transactions. Have a Great Day! Kate.
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Posted: 25 Feb 2019 Thomas Coley - (Chatsworth, GA)
Ordering Contour Legacy Pillow
It looks like to me looking at the reviews that orders are coming in. But seems orders are not going out, bc backlog order not available at a certain time. I was considering ordering but very disappointing about the reviews. Maybe, later when you get orders out in a timely manner.
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Posted: 26 Feb 2019
Kate Ambrose
Good Morning Thomas, We currently have not had items back ordered since the end of January, and everything is being processed and shipping within 2-3 day time period of when order was placed. If you have any concerns about your shipment, it is also available through Amazon to ensure quick delivery times.
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Posted: 20 Feb 2019 Judy - (Maywood, NJ)
Not Worth the Money
I ordered The contour pillow and paid extra for the head pillow. The head pillow is nothing more than a foam rubber egg crate it is not worth it. I wanted to return it and they said they do not refund the extra processing and shipping charges!
2 of 2 people found this review helpful.
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Posted: 22 Feb 2019
Kate
Good Morning Judy, Well it was a free item, and because of the nature of the items, and health code laws we would have to destroy and dispose of the product. However, if you could send me a direct email with your order details, I can investigate your order with the Customer Service team. Have a Comfortable Day! Kate.
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Posted: 12 Feb 2019 Christa - (Marietta, GA)
NO PILLOW FOR ME
There was NOT ONE positive review! So I am certainly not buying this.
0 of 1 people found this review helpful.
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Posted: 13 Feb 2019
Kate
Christa, I totally understand your concern, but this is universally a complaint board. If you based these few questions on the number of legacy orders we have shipped out, it wouldn't even be. 0001% of customers, so something else to take into consideration. Unfortunately, we did have a backorder (as you can see all the complaints below). However, we have since rectified any backorder issues. Of course though, much like myself I would be extremely weary too, so I understand and can't hold that against you:) But based on what I am hearing, I would give it a chance:) Have a Great Day! Kate.
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Posted: 11 Feb 2019 Diana - (Santiago de los Caba, 25)
Cancel Order
I would like to know how to cancel an order. I placed the order, wasn't able to put in the shipping address, and I haven't received the email, so I need to cancel to be able to place it correctly.
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Posted: 12 Feb 2019
Kate
Good Morning Diana, In order to edit, modify or cancel any order you would need to reach out to customer service directly. They can be reached at 973-287-5108 or via email at info@tristarproductsinc.com
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Posted: 11 Feb 2019 Jay Williams - (Shively, KY)
Shipping
How is product shipped is mail or UPS or Fedex? Thank you.
1 of 1 people found this review helpful.
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Posted: 12 Feb 2019
Kate
Good Morning Jay, Depending on what you ordered, the Legacy pillows are shipped either USPS or FedEx. If you ordered just a Legacy Leg Pillow (single unit), then that will ship USPS, everything else would be shipped FedEx. If you have any other questions, feel free to reach out to Customer Service directly at 973-287-5108 or at info@tristarproductsinc.com
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Posted: 13 Feb 2019
Jay Williams
Thank you for your quick response to my question. VII appreciate that very much. I will be ordering soon. Again Thank you.
Posted: 10 Feb 2019 Norma Carter - (Kansas City, MO)
Head Pillow
If I ordered two leg pillows, will I get two head pillows free via TV ad?
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Posted: 11 Feb 2019
kate
Good Morning Norma, The two head pillows are the Free offer for the TV ad, so yet you would get those as well unless you opted out of the head pillows. If you run into any other questions, feel free to reach out directly to our customer service team at support@legacypillow.com. Have a Great Day! Kate.
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Posted: 09 Feb 2019 Howard Hochman - (Monessen, PA)
Interesting Concept, but Doesn't Work!
Took about a week to get the pillow, but that's OK and to be expected online orders usually do take a week. Used the pillow as instructed for 2 nights. Great, if all you want is to keep your bony knees from rubbing, but will never prevent a backache and caused me to wake up a couple times to reposition the pillow. What the heck, figured it was worth $25. To find out if it worked! It doesn't and I wouldn't recommend it for my worst friend!
2 of 3 people found this review helpful.
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Posted: 11 Feb 2019
Kate
Good Morning Howard, While I am happy to hear about it relieve your knee discomfort, but apologize it didn't help with back pain. Each persons root cause of pain varies, while this may not have worked for you, there are thousands of others it has worked for. I am glad you gave it a chance though, and remember it is covered under a 90 Night Comfort Guarantee:) Let us know if you run into any other questions, Have a Comfortable Day! Kate.
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Posted: 07 Feb 2019 sandra weichbrodt - (Crystal Lake, IL)
Needed Contact by Phone
I needed to contact this company by phone, now I see horrible reviews. When will my order ever come? I clicked that I wanted the deluxe. Of course, since showing pictures of outside the cover. It seemed only the deluxe had the holes, the other leg pillow didn't have the holes for ventilation! So I clicked on deluxe for both the pillows I ordered. Except. The final order showed only one charge for $5.98? And not two. So even though I clicked that I wanted both pillows to be deluxe. The receipt showed a $5.98 charge for the 5-year warranty which seemed to come with the option of getting the deluxe pillows.
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Posted: 08 Feb 2019
Kate
Good Morning Sandra, I do apologize for this experience. I do want to be able to resolve this for you. And yes why you can see all these issues from customers who ordered previously and are understandably frustrated due to the backorder - we do want to be able to resolve any issue we can and make this right for everyone:) If you could, please send me your order number or email and I can have our customer service team look into this for you. You can email me directly at support@legacypillow.com or contact us at 800-950-0230. Have a Comfortable Day! Kate.
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Posted: 05 Feb 2019 Nancy Moore - (Greenville, SC)
No Pillows Received After a Month
An ordered month ago haven't received email or pillows. Looked at my checking account have been charged. I cannot get a response. I called BBB today to report and ask them to investigate. I will never order from TV ad again. The company is a sham!
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Posted: 07 Feb 2019
Kate
Good Morning Nancy, I apologize for your frustration, as the Legacy Leg Pillow was on back order. In your email confirmation, we do include an expected delivery date at the bottom of the email right below your order details. If you have not received that email, you would need to reach out to the customer service team directly. If you want to provide me your order info and details, I can also send it over to them. However, if you did order a month ago, and you have not received any update, and your card was never charged, it means your order was never processed due to incorrect payment details. You can reach out to customer service for more information at 800-326-4915. Have a Comfortable Day! Kate.
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Posted: 14 Nov 2020
Debra Allen
I bought 2 legacy pillows and they are the worst I've every purchased. I woke up with my sore neck for 2 days.
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Posted: 03 Feb 2019 Kathleen Waller - (United States, US)
No Order Confirmation Number?
I think I just ordered two sets of the special on TV. Why is there no order confirmation that comes up when you hit process order?
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Posted: 04 Feb 2019
Kathleen
Hey Kathleen, Are you referring to when you order online or when you place your order over the phone? Please note that the confirmation number is also in the email you receive as well. Thanks! Kate.
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