Copper Chef Pan
Copper Chef is an all in one cooking pan which uses special materials to ensure you can use it to prepare all of your dishes in one. The Copper Chef pan is chemical-free which the company claims means it will not chip, peel, or flake while you cook. Additionally, without food sticking, the clean up is made much easier. You no longer have to soak and scrub. Instead, the pan can be put right into the dishwasher.
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Copper Chef is endorsed by Eric Theiss. .
- All Stovetops
You can use it on all stovetops including induction, ceramic, electric, and gas stoves. The stainless steel induction plate allows you to use it on anything.
- Heat Reisstant
It is heat resistant up to eight hundred and fifty degrees so you can literally put your pan in the stove, then on the oven, and serve food directly on the table.
- Unique Material
It is made with a cerami-tech non-stick coating purportedly so that nothing sticks and so that you can cook without the use of butter or oils.
- Oven Safe
The riveted handles keep it oven safe.
The website offers recipes free of charge so that you can use the new copper pan and cook with style. .
- Guarantee and Tracking
You can now track your order online so you know when it is being shipped and when it will arrive. There is a sixty day money back guarantee which is longer than most as seen on tv items. This means you can return the item if there are problems within sixty days of receiving it and get your money back. .
- Good Cost
If you order this pan online it will cost you twenty dollars plus another eight in shipping and handling. Compared to alternatives this price is about average for copper infused pans.
- Not Real Copper
The name is misleading. Many consumers are led to believe that the name “Copper” included in the title means that it is made out of copper. Copper pans are the highest grade of cookware on the market and are incredibly expensive by comparison. They are the types of cookware used by professional chefs. These items are not actually made out of pure copper or anywhere close. Instead they are made with a bit of copper infused into the design and a copper color put on the outside of the pans so you think it is copper.
While not the only company to do something this misleading, it is worsened by the fact that the website does not disclose that the pans are not authentic copper cookware. Deceptions like these are what have resulted in so many negative reviews with the BBB.
- Not Entirely Non Stick
There is a word of warning associated with this pan and others. While many people order with the hopes that it will alleviate any sticking, as the advertisement claims, this is not always the case. Consumers are led to belief that when using the pan, they can literally go without things like sprays or oils and just cook their items to perfection. They are also told that using this pan means you won’t have any food sticking to your pan. In the commercial, food slides right out of the pan.
Unfortunately, this is not really the case. Realistically, not as many foods will stick to the pan when cleaning, but food particles will certainly stick especially if you use a high heat and no oils or sprays. Your food will still stick and still need to be cleaned.
What the company should emphasis, which is accurate, is that when cleaning, the food particles will come off. Whatever sticks to the pan when cooking can be more easily removed and will not permanently remain on the pan. Additionally, you won’t accidentally scratch it when you resort to tough brushes or metal sponges to clean.
How It Works
5 layer construction means better design quality. The bottom layer is the induction base made from stainless steel and designed to heat up faster and retain heat longer. Its outside layer helps to coat the exterior against high temperatures. For the third layer, there is the aluminum core which provides thermal conductivity in addition to heat distribution. What you will find for the second layer is the base which is the non-stick ceramic coating. Finally, on top is double top layer of polished ceramic coating.
- Bbb Problems
Copper Chef and all of its affiliated goods are sold by TriStar Products which is not accredited with the BBB. In the last three years this company has had almost one thousand customer complaints filed against them and two hundred in the last twelve months. Of their closed complaints, those to which they responded, the majority were about problems with their goods or services. Next in line were issues regarding advertising / sales. Behind that were delivery issues, followed by billing/collection issues, and finally, issues with the guarantee and warranty.
Customer reviews regarding TriSTar items have been largely negative, with only negative experiences reported.
Additionally, in June of 2016 a settlement was made with the Attorney General in the state of New York. As part of this settlement, the company has to make significant reforms to its customer service practices, ordering processes, and advertising. They also have to pay seven hundred thousand dollars in damages.
According to the investigation, TriStar ran misleading commercials which heavily featured the buy one get one free concept. Only, it was discovered after the fact that consumers were required to purchase both sets of whatever thing they were ordering, and could not opt out. It is not heavily advertised that consumers are responsible for two sets of shipping and handling charges.
What’s more, consumers who tried to place orders online or on the phone were subject to a confusing and automated ordering process. Said process was full of upsell offers and no change to review or edit the order before processing. As a result, consumers are typically charged more than they expected and received items they did not want with their order. New York Attorney General also revealed that consumers trying to use the warranty service associated with goods faced long wait times and face difficulties getting the help them need.
As a result of this settlement, customers should be on the lookout for the legally required changes on behalf of this company. Examples include the shortened wait times on the phone, a chance for editing your shopping cart before the order is placed, and an order summary of all charges.
How it's Different from Competitors
This pan is different insofar as it gives you a lot of functionality in one unit. Compared to its competitors it is reasonably priced, especially given how many functions it fulfills.
This pan lets you do everything in your kitchen with just one pan. You can bake, broil, steam, braise, saute, and even fry in one pan. The new CopperChef replaces almost all other kitchen utensils allowing you to make all of your food without the same mess. It is made from high quality materials. The website claims that the cerami-tech coating is state of the art and a new non-stick design which will keep your meals healthier. Purportedly the food you make won’t stick to the pan which means you can cut out unhealthy fats or oils you would normally use to prevent sticking.
Average Customer Rating:1
Copper Chef Pan Reputation Management
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I just watched an hour long infomercial which interested me in the copper chef offer of bogo family chef xl for 3 payments of $19.99. I called the number on the infomercial that again I watched on ch5, cbs in flint michigan and the number is disconnected. I called you customer service just now to redeem that offer. Guess what. He doesn't see that offer and told me to call the number on the informercial. Seriously?! It's disconnected! Give me the offer and thank me for watching your paid informercial for an hour and getting hooked. You seriously lost all respect for common sense and lost a customer willing to pay you and use your advertised product. Omg. Insanity!
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Doesn't Work for Me
I don't know about other people, but this doesn't work on my brand new Kitchenaid induction cooktop. I'll stick with All-Clad and Le Crueset. I wasted my money. May be ok with conventional cooktops. FYI.
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